Author Archives: David Kow

Ever since the beginning of industrialisation, there is no end to programs meant to bring the best out of organisations. There are time studies, Management-by- Objectives, Balanced Scorecard, ISO standards, Total Quality Management, Business Excellence Model, Lean Six Sigma, Design Thinking, Agile and more. While many are still being adopted by organisations, there seem toContinue reading “The tug-of-war between excellence and mediocracy”

For many years, researchers and practitioners have endeavored to find the best way to manage work using science, so as to deliver great results effectively and efficiently. Scientific management gave birth to methods like process management, standardisation and mass production. Subsequently, the realisation about importance of meeting the diverse customers’ needs and demands, give riseContinue reading “How organisations can achieve world-class performance”